Q Why aren’t all your products vegan?
    A

    Lush is a vegetarian company, but we’re not completely vegan. At present, around 80% of our products are suitable for vegans, but there are a few ingredients like milk, honey, lanolin and eggs, which are beneficial for the skin or hair, and which we use in some of our products. However, we always keep vegans in mind when formulating new products, and we try to ensure that there is a vegan alternative available in all of our different ranges. All our vegan products are clearly marked, so you can make an informed choice about the products you use.

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    Q Privacy Policy
    A

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    Q Terms & Conditions
    A

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    Q Privacy Policy
    A

    This statement discloses the privacy practices and policies for Lush website. If you have any questions about these practices and policies, please email us at [email protected]

    Your personal data will only be used for processing and invoicing your order only. If you would like to be kept up to date with all the new exciting Lush news, you can opt in for our newsletter and Lush Times! All you have to do is tick the designated box and there you have it; you can then confirm that your e-mail address is correct and is the same address you have used to order with (this should prevent third parties subscribing others to our mailing list).

    Our newsletters and other direct marketing can be issued by us, Lush Retail Limited, or one of Lush's subsidiaries, for example, posting you copies of  Lush Times.

    Don't worry, your data is not publicly available and we won't pass it on to any third parties. We treat your data as strictly confidential!

    If you do not want to receive these things anymore (from Lush Fresh Handmade Cosmetics) or you want to change/inspect your personal data, please e-mail [email protected]

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    Q Why did you discontinue my favourite product?
    A

    There's nothing our inventors love more than creating lovely new things, but unfortunately that means we sometimes have to discontinue products to make way for them. We think long and hard before discontinuing anything, and we always like to make sure there's a great alternative somewhere in our range. Our Customer Care team will be able to point you in the right direction if you're not sure which alternative is for you. If your favourite should disappear from our shelves, don't despair! We often bring back products from the past as limited edition specials, and you may find it popping up again one day in our Lush Kitchen. Keep an eye on our website, Facebook and Twitter and you'll be the first to know.

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